Try turning off and on the Bluetooth on your phone or restarting both devices. Bluetooth connection: If the Bluetooth connection between your SmartTag and your phone is weak or unstable, it may cause disconnection issues.Try turning off other Bluetooth devices in the area or moving to a location with less interference. Interference: Interference from other devices may cause your SmartTag to disconnect.Distance: If the distance between your SmartTag and your smartphone is too far, it may disconnect.Ensure that the battery is fully charged or replace it with a new battery.
Low battery: If the battery of your SmartTag is low, it may cause the device to disconnect frequently.Here are a few possible explanations and solutions: There could be several reasons why your Samsung SmartTag keeps disconnecting. Reset the device and try searching for it again using your smartphone Bluetooth menu.Ensure that the device is within range of your smartphone’s Bluetooth connection (maximum range is 120 meters).Confirm that the device you’re trying to connect to is discoverable and able to be connected to.If you’re having trouble connecting a SmartTag to your smartphone via Bluetooth, follow these steps: Once the download is complete, the current location of the SmartTag will appear on the map. To register your SmartTag, press “ SmartThings Find” on the SmartThings app screen.Once the connection is complete, the SmartTag will appear in the devices list in the SmartThings app. Follow the on-screen instructions to complete the connection process.
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